How do I cancel an order?

You can cancel your order online before the product has been shipped.

Unfortunately, an order cannot be cancelled once the item has been shipped or delivered to you.

In order to cancel an item in your order:

·         Log into your madosh account and go to the 'My Orders' page

·         Identify the item you want to cancel and click on the corresponding 'View Details' link

·         In the detailed order page, you will see 'Cancel' links against each of the items in that order

·         Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

·         Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible