Note :

* Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

* All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product's return/replacement policy.

How do I return an item purchased on Madosh?

1. Create a Return Request

·         - Log into Madosh

·         - Go to 'My Orders'

·         - Click 'Return' to open the Return Request form

·         - Select 'Replacement' or 'Refund'

How long is the return timline?

• Once order has been delivered, buyer needs to open the return request within 10 days of delivery.
• The product should be unused and in its original condition.
• The price tags and the brand tags must be present in its original state.

Who pays the return postage?

The buyer has to pay the return postage. In international orders, free return is not possible.

What to do in case a damaged / defective order is received?

We closely inspect each product that goes out of our office. Nonetheless in case you receive a defective or damaged product, you must let us know within 10 days of delivery. Once the complaint is raised, please send us a picture of your damaged / defective product on customercare@madosh.com, we will give you best possible solution and if it does not work then we will give you store credit, refund or exchange whichever is possible.

On what grounds can a damage product return request be filled?

• Items cannot be returned on grounds of colour.
• All items that are being returned by you should be unwashed, unworn and undamaged.

Can I get the amount refunded in my bank account or PayPal?

As a company policy, we do not provide refund in the form of a cash refund, or refund in the bank account. We only issue store credit against returns. This store credit is valid for a period of 6 months, from the date of issue.

How do I check if my store credite has been issued?

• Login to your account on our website www.madosh.com
• Go to “My account”
• From the menu that appears on the left side of the window, go to “Wallet”.
• Once you click on “Wallet”, you will be able to see the amount of store credit, and other details such as Validity Period, date the store credit was added on, etc.

​How do I redeem the store credit?

In case you have a store credit from us, you will have to place a new order. At the time of checkout, you will see the store credit applied automatically to your order total. Store credit can be used on sale item also.

For more information Please email us on customercare@madosh.com or whatsapp us.